Refund policy

Our 30-day return promise

You may request a return or exchange within 30 days after your order is delivered. We accept eligible change-of-mind returns during this period and also provide remedies when an item arrives damaged, defective, incorrect, or incomplete.

Eligibility

For a change-of-mind return, the item should be unused, in its original condition, and returned with its original packaging when reasonably possible. Please provide the order number or another proof of purchase so we can locate the transaction.

Customized goods, clearance items, gift cards, and opened intimate or hygiene-sensitive goods may be excluded from change-of-mind returns. These exclusions never limit remedies for goods that are damaged, defective, incorrect, or missing, and they do not restrict any non-waivable rights available under applicable law.

Free return shipping

We pay the return shipping cost for approved change-of-mind returns and for returns involving damaged, defective, incorrect, or incomplete items. We provide a free return label and do not charge a restocking fee. Please contact us before sending an item so we can issue the correct label and instructions.

Exchanges

You may request an exchange within the same 30-day period. Availability is confirmed when we process the request. If the requested replacement is unavailable, we will offer another appropriate remedy or a refund to the original payment method.

Problems with an order

Inspect your order after delivery. If anything is damaged, defective, incorrect, or missing, contact us promptly with the order number and a clear description of the issue. Photographs may help us resolve the matter efficiently, but they do not reduce your legal rights.

Cancellations

You may ask to cancel an order before it ships. If the order has already shipped, the request will be handled under this return and refund policy.

Refunds

After the returned item is received and reviewed, we will notify you of the decision. Approved refunds are returned to the original payment method. We process an approved refund within 10 business days. Your bank or card issuer controls when the credit appears on your account.